RETURN & SHIPPING POLICY
Exchange & Returns
Exchanges
We offer size exchanges within 14 days of purchase, subject to availability. Customers are responsible for return shipping costs. Each order is eligible for one exchange only.
If you need a different size or color, simply go to our contact page to start your exchange and add a description of your preferred exchange of size or colour, we will provide personal assistance on how to ship the original item and place an exchange order for the one you’d prefer.
Our goal is to make sure you feel incredible in what you wear. If you have questions about fit or need personalized recommendations, we’re always here to help.
Returns
Returns are only accepted if an item is faulty or damaged upon arrival. In this case, the item must be returned unused, unworn, and in its original condition within 14 days of delivery.
- Please email info@vesari.co within 48 hours of delivery with photos and proof of purchase.
- Approved refunds will be processed within 10 business days back to your original payment method.
- Please note: Banks and credit card companies may take additional time to process refunds.
- If approved, we will issue a full refund to your original payment method.
EU 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the legal right to cancel or return it within14 days of delivery, for any reason. Items must be returned in their original condition— unworn, unused, with tags attached, and in original packaging — along with proof of purchase.
Final Sale Items – Not Eligible for Exchange or Refund
To maintain hygiene and product integrity, the following items cannot be returned or exchanged:
- Accessories
- Sale Items of 25% or more
International Returns
International customers are responsible for all return shipping fees, duties, and taxes.
We recommend using a tracked shipping method, as we are not responsible for lost packages.
How to Exchange or Return
How to Start an Exchange
To Start an Exchange Visit: Contact Us
To begin an exchange, please visit our Contact Us page and provide:
- The reason for your exchange
- The new size or colour you’d like, or the alternate product of equal value you wish to exchange for
- Our team will personally assist you to ensure a smooth and seamless experience.
Please note: Customers are responsible for all return shipping fees, duties, and taxes. In some cases, customers may also be required to cover the shipping cost of the replacement item. We strongly recommend using a tracked shipping method, as we are not responsible for packages lost in transit.
Questions? Contact us at info@vesari.co
How to start a Return
Click the link below to start your return:
Follow the steps to request a refund.
Wait for you return to be approved.
Ship Your Item – Use a tracked shipping method (return shipping is at the customer’s expense). We recommend using a tracked shipping method, as we are not responsible for lost packages.
Receive Your Refund – Once we receive and inspect your item, when approved you will receive a full refund back to your original form of payment.
Shipping Information
Processing Time & Tracking
Processing Time: Orders are processed by the Vesari Team within 3 business days (excluding weekends, holidays may take additional processing time).
Once your order is dispatched, you will receive a tracking number via email.
International Orders: Tracking is included whenever available, depending on the destination country. Delivery typically takes 6–14 business days, depending on customs and regional transit times.
Shipping Options & Estimated Delivery
Once shipped, estimated delivery times are:
Within Canada:
Standard Shipping - 2-7 business days
USA:
Standard Shipping - 5-7 business days
International:
We offer worldwide shipping through trusted courier services. Delivery typically takes 6–14 business days, depending on customs and regional transit times. Delivery times and costs vary by location and will be calculated at checkout.
Please note:
Customs duties, taxes, and import fees may apply based on your country’s regulations. These charges are the buyer’s responsibility and are not included in our prices. Customs processing delays are beyond our control and may affect delivery times.
NOTE: Your final shipping cost will be calculated at checkout based on your location and selected shipping method. During holidays, sales events, or unexpected carrier delays, shipping times may be longer than usual. We recommend placing orders early to ensure timely delivery.
Order Cancellations & Address Changes
Our customers may email us at info@vesari.co to request an order cancellation or address edit. While we will do our best to accommodate your request within one hour of placing your order, cancellations and address edits are not guaranteed. Once an order is processed, we are unable to make any changes.
If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for additional shipping costs to resend the package.
International Orders – Duties & Taxes
Orders shipped outside of Canada may be subject to customs duties, import taxes, and local fees, which are the responsibility of the customer. These charges are determined by your country’s regulations and are not collected by Vesari.
- Fees are based on the full order value, regardless of discounts or gift cards used.
- Duties and taxes are non-refundable.
- Refusing to pay these fees may result in return shipping costs, which will be deducted from your refund.
Please check with your local customs office for more information before placing your order.
Additional Information
Vesari is not responsible for lost, stolen, or delayed packages once they are in transit.
- Shipping costs are non-refundable.
- By placing an order, you agree to and accept all international shipping terms.
For any questions or assistance, please email us at info@vesari.co
