RETURN & SHIPPING POLICY
Exchange & Returns
Exchanges
We offer one size or colour exchange per order on eligible full-priced items. Requests must be submitted through our Contact Us Page 14 days of delivery, and items must be unworn, unwashed and returned with their tags and original packaging.
Canadian customers may request a prepaid, tracked return label for a fee of C$12. Alternatively customers are responsible for returning the original item using their own tracked shipping method.
Exchanges are subject to availability and inspection.
Returns
Except where required by law, we do not accept change-of-mind returns or refunds. Eligible items may be exchanged according to our Exchange Policy.
If you receive a damaged, defective or incorrect item, email info@vesari.co with your order number and photographs. Once approved, VESARI will provide a replacement or refund at no additional cost.
Approved refunds are processed to the original payment method within 10 business days of receiving and inspecting the item.
EU 14-Day Cooling-Off Period
Eligible European Union and United Kingdom customers may cancel an online purchase within 14 days of delivery and must return it within the following 14 days.
Customers are responsible for return shipping unless the item is defective or incorrect. Eligible refunds will include the merchandise and the original standard delivery charge where required by law.
Final Sale Items – Not Eligible for Exchange or Refund
Accessories, clearance items, merchandise discounted by 25% or more, and items marked “Final Sale” cannot be exchanged or returned.
This restriction does not apply to damaged, defective or incorrect merchandise or where a return is required by law.
International Returns
Customers outside Canada are responsible for return shipping, replacement shipping, duties and taxes.
International returns must be sent using a tracked service. Mandatory regional consumer rights continue to apply.
How to Exchange or Return
How to Start an Exchange
To Start an Exchange Visit: Contact Us
To begin an exchange, please visit our Contact Us page and provide:
Contact us within 14 days of delivery and include your order number, the item being exchanged, and the new size or colour requested.
Wait for approval before shipping your item. Canadian customers may purchase a C$12 prepaid return label or arrange their own tracked shipping.
Your replacement will be shipped after the original item is received, inspected and approved.
Questions? Contact us at info@vesari.co
How to start a Return
Returns are only accepted for damaged, defective or incorrect merchandise, when approved by VESARI, or where required by law.
Email info@vesari.co with your order number, reason for the request and supporting photographs. Please wait for approval before returning your item.
Shipping Information
Processing Time & Tracking
Orders are generally processed within three business days, excluding weekends and holidays. Additional processing time may be required during launches or promotional periods.
Tracking information will be emailed once your order has been dispatched. Please allow up to 48 hours for tracking updates to appear.
Shipping Options & Estimated Delivery
Estimated delivery times after dispatch are:
- Canada: 2–7 business days
- United States: 5–7 business days
- International: 6–14 business days
Shipping costs are calculated at checkout. Delivery estimates do not include processing or customs delays and are not guaranteed.
Order Cancellations & Address Changes
If your tracking has not updated for an extended period or you believe your package may be lost, please contact info@vesari.co. We will assist with the carrier investigation where possible.
VESARI is not responsible for delays caused by carriers, customs authorities, incorrect addresses or circumstances outside our reasonable control.
If tracking confirms delivery but the package cannot be located, please check around the delivery location and contact your household members, building management or local carrier.
Original and expedited shipping charges are non-refundable unless the order was incorrect, defective, lost before delivery or otherwise covered by applicable consumer law.
For questions or assistance, please email info@vesari.co.
International Orders – Duties & Taxes
Canadian orders are subject to applicable sales taxes calculated at checkout.
U.S. orders are currently shipped using Delivered Duty Paid (DDP) service. Under DDP, applicable import duties and customs fees are prepaid by VESARI and customers are not normally charged additional import duties at delivery.
Orders shipped to other international destinations may be subject to duties, taxes and customs fees determined by the destination country. Unless specifically shown as included at checkout, these charges are the customer’s responsibility.
Duties, taxes and customs fees are non-refundable. If an international order is refused because of unpaid charges, applicable return shipping and customs costs may be deducted from any approved refund.
Additional Information
If your tracking has not updated for an extended period or you believe your package may be lost, please contact info@vesari.co. We will assist with the carrier investigation where possible.
VESARI is not responsible for delays caused by carriers, customs authorities, incorrect addresses or circumstances outside our reasonable control. If tracking confirms delivery but the package cannot be located, please check around the delivery location and contact your household members, building management or local carrier.
Original and expedited shipping charges are non-refundable unless the order was incorrect, defective, lost before delivery or otherwise covered by applicable consumer law.
For questions or assistance, please email info@vesari.co.